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Frequently Asked Questions

Choosing a web design agency is like speed dating – you gotta sift through a lot of duds before finding your perfect match. But fear not, we’ve got the answers to your burning questions to make the process a breeze.

Selecting the right agency is like a high-stakes game of Tetris – you need to find the perfect fit for your business, brand, and user experience. But don’t worry, our team of design ninjas has got your back. We’ve worked with clients from all walks of life, and we’re here to provide transparent, informative, and occasionally sarcastic responses to your every inquiry.

So, whether you need clarification on our design techniques, want to know about our development prowess, or are just curious about our project timelines and budgets, we’re your one-stop-shop for all things web design. Just don’t be surprised if we throw in a few dad jokes along the way – it’s all part of our charm.

No – we don’t believe in long-term contracts. Having a client locked-in with an agency they don’t want to work with doesn’t do anyone any good. If we aren’t providing value and you don’t see impact with us as your digital marketing agency, then we don’t want you to stay.

Once you’re confirmed and accepted the estimate, Iron Edge Design’s billing team will send you an invoice for 75% of the estimated web build. That will need to be paid before any work begins. Once the website is complete you’ll get an invoice for the remaining 25% before we make the website live.

Hosting is required for every website in the world; it’s how the contents of the website are stored. Iron Edge Design might be your hosting provider (if on WordPress) or you’ll have a self-hosted option if  Iron Edge Design builds you on a platform that requires self-hosting (Shopify or Squarespace).

No, we don’t host or manage email accounts or directories. We can however work with your email provider  to ensure it’s properly setup to the domain.

Yes, you still need to renew/purchase your domain/URL via a web registrar. Iron Edge Design  is NOT a domain registrar and therefore cannot renew it on your behalf.

This varies depending on the website—you can change your material as frequently as you feel is appropriate for your brand and mission. You only need to decide how frequently you will update your material. But keep in mind—customers love new, original content (and Google rewards it). On a more practical note: upgrading may be required due to changes in technology or SEO requirements, e.g., Google’s algorithms recently changed drastically impacting organic visits for many sites. Speak with your website design and development team to determine the frequency of these upgrades. They will examine your website’s functionality and make sure all links are operational.

  • A basic Basic one page website costs about R999.
  • A more complex website such as a eCommerce, business or personal website design that is dynamic costs about R3500 and up.
  • Website cost can also vary on the amount of changes and revisions of the website which is states in our quote. After the revisions are exceeded we charge a hourly rate of R250.
  • Website cost can also vary on the amount of content provided by the client, many times we find that we need to source photos generate content for web designs this is usually included in the initial quotation
  • Maintaining a website is as simple as updating blogs, advertising and promoting your website for traffic via social media channels and directories or word of mouth.
  • We also offer a inclusive service of free maintenance.

Yep. We’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…

  1. We work remotely which means you don’t pay for the water cooler or beanbag chairs
  2. We’re a small team who take on a limited amount of clients each year. You won’t be talking to account managers, you’ll talk directly to the owner, a.k.a Michelle. This saves on staff costs.

No. If you have more customers than you can handle and don’t want anymore then you might not need a website. However if you want to expand the business, get more enquiries or become the go to person in your space then you should have a website.

No. All of our client meetings are done over Zoom or via the phone. It’s rare that we NEED to meet people face to face. Technology allows us to do so much in a small space of time so we don’t believe face to face meetings are necessary.

We are always happy to meet you in person if you really need us to but we’ll arrange a consultation price for travel and possible accommodation depending on the distance.

Social media marketing, or SMM, is the on-going process of promoting your brand, products and services on some of the world’s most popular social media platforms. Social media combines organic promotion, community building and paid ads to accomplish specific goals, like raising brand awareness or generating leads.

SMM teams provide social media marketing support, strategy, management and content creation – plus a liberal dose of creativity. Depending on the client’s needs, a social media agency will handle:

  • Social post creation
  • Social media auditing and strategy
  • Social listening and community management
  • Reporting on all your channels
  • Hashtag and platform research

Social media offers brands access to billions of potential customers to increase brand awareness and stay in front of past customers. It also provides an unparalleled way to target specific demographics and audiences and build trust and community, all at a fraction of the price of a 30-second TV spot.

Iron Edge Design is a rare gem, run by a crack team of brilliant minds who are related through sweat, tears, and loads of giggles.
Iron Edge Design offers a smorgasbord of digital marketing services, including web design, SEO, social media management, and more.
Our journey began in 2016 when we set up shop in Durban, South Africa, and boy, have we been shaking things up ever since.

From our humble beginnings, we’ve blossomed into a thriving enterprise with branches in Johannesburg, Cape Town, Pretoria, and Durban – the whole gang’s here!
Today, we have studios scattered across the country and clients all over the world, proving that we’re the life of the party, no matter where we go.

Mohr Cliffs

58118 Mohr Cliffs Port,
Port Gerdafort,
Anguilla

(0123) 456-7890
info@company.com

Iron Edge Design Head Office

+27 61 510 61 92
info@ironedge.co.za

Keeley Avenue

989 Keeley Avenue
New Noemiebury
Monaco

(0123) 456-7890
info@company.com

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